Refund policy

Right of withdrawal

Without prejudice to the cases of exclusion set forth in paragraph 6.5 below, the Consumer has the right to withdraw from the contract entered into with the Seller, without any penalty and without the obligation to specify the reason, within fourteen (14) days starting from the day of receipt of the Products purchased on the Website ("Right to Withdraw" or "Withdrawal").

The Right to Withdraw may concern all or only part of the Products purchased by the Consumer.

The Right to Withdraw applies to the single Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it shall not be possible to exercise the Right to Withdraw on only a part of the Product purchased.

6.2 In order to exercise the Right to Withdraw, the Consumer must

send to the Seller, within 14 days from receipt of the Products, a specific communication by filling in the form that can be downloaded from the following link: https://www.bertoldoshop.it/pages/modulo-di-reso, or by registered letter with return receipt to the following address: Interjoh S.r.l. Unipersonale (P. IVA 04058230287 e C.F. 04058230287), Via Roma, 91, 35010 - Massanzago (PD) indicating the order number and the article code/s that you intend to return;

Wait for the instructions from the Seller to proceed with the return of the Products, which will be communicated to the Consumer by e-mail, and follow them;

Book, by means of the instructions received by e-mail, the date and place for the withdrawal of the product

return the Products to the Seller by handing them over to the courier in charge of the shipment, according to the procedures and instructions received from the Seller, within 14 days from the receipt of the same instructions

return the Products intact, in their original packaging and complete with all their parts (including packaging and accessory documentation);

wait for the confirmation of the acceptance of the return by the Seller, who will refund the amount paid within 14 days from the date of receipt of the returned Products.

6.3 The reimbursement of the amount paid for the price of the Product shall be made by re-crediting it using the same means of payment used by the Consumer. If there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the amount paid shall be made to the person who made the payment.

6.4 The costs of returning the purchased Products are at the expense of the Consumer and will be deducted from the amount due as a refund at a cost of € 7.

Except in the event that the customer sends the item himself/herself: in that case, the refund will include, as a maximum reimbursement, the amount of the original order, without charging the return costs of €7.

 The return of the Products takes place under the complete responsibility of the Consumer.

6.5 The Right of Withdrawal is excluded pursuant to art. 59 of Legislative Decree 21/2014 and subsequent amendments and integrations, for Products made to measure or clearly customised.

The Seller has the right not to accept the return of Products that have been altered in their essential and qualitative characteristics, that have been damaged, used, worn, washed, that are not returned in their original packaging and/or complete with all their parts.

6.6 If the procedures and terms for exercising the Right to Withdraw, as specified in this article 6, are not respected, the Consumer shall not be entitled to the reimbursement of the sums already paid to the Seller; however, he may obtain, at his own expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller shall be entitled to retain the Products, in addition to the amounts already paid for their purchase.