Terms of service

GENERAL CONDITIONS OF SALE

This domain www.bertoldoshop.it (hereinafter the "Site") is owned by Interjoh S.r.l. Unipersonale (P. IVA 04058230287 and C.F. 04058230287) with registered office in 35010 - Massanzago (PD), via Roma, 91, (hereinafter the "Seller"). The general conditions of online sale available on the Site (hereinafter the "General Conditions of Sale") govern the offer and sale of the Seller's products through the Site (the "Products").

1. Applicability of the General Conditions of Sale

1.1 The General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders of Products between the Seller and registered users of the Site, who are natural persons acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out (hereinafter the "Consumers").

The online purchases are exclusively reserved to the Consumers. Once registered, the Consumer may proceed with the purchase of the Products by typing in his access credentials (username and password) in the appropriate section.

The supply of services or the sale of products by parties other than the Seller that are present on the Website through links, banners or other hypertext links is excluded from the application of the present General Conditions of Sale.

Also excluded from the application of these General Conditions of Sale are the contracts that the user intends to conclude with the Vendor, through the Site, if they are direct and/or refer to the exercise of commercial, entrepreneurial, artisan or professional activity that he may carry out.

The Seller, therefore, reserves the right not to accept orders coming from parties other than the Consumer or that do not comply with its own commercial policy.

1.2 The General Conditions of Sale may be amended by the Vendor at any time. The General Conditions of Sale applicable to each individual order are those set out on the Site at the time the order form is sent. Any amendments to the General Conditions of Sale will be effective only from the time of publication on the Site and will apply only to sales relating to order forms sent after their publication.

2. Conclusion of the contract

2.1 The language of the contract is Italian.

2.2 Purchase requests from countries not included among those indicated on the Site will not be accepted.

2.3 The purchase order is carried out by means of the electronic transmission by the Consumer to the Seller of the "order form" for one or more Products, following the instructions specifically indicated on the Site.

2.4 The order form contains a reference to the General Conditions of Sale and to the information on the right to withdraw, a summary of the information on the essential characteristics of each Product ordered and the relative price (including all applicable taxes or duties), an indication of the means of payment accepted and the methods of delivery of the Products purchased, the shipping costs, the conditions for the exercise of the right to withdraw and the methods and times for returning the Products purchased.

2.5 Before proceeding with the transmission of the order form, the Consumer is required to verify the accuracy and correspondence of the data entered in the order form.

2.6 The prices of the Products may be subject to variations. The Consumer is required to verify the final sale price before submitting the relevant order form.

2.7 Before proceeding with the purchase of the Products through the transmission of the order form, the Consumer is required to carefully read the General Conditions of Sale, the information on the right to withdraw and the privacy policy ("Privacy Policy") that are published on the Site and that can be consulted at any time.

By sending the order form, the Consumer declares to have read and fully understood the General Conditions of Sale, the Privacy Policy and the information on the right to withdraw.

As a condition for the sending of each order form the Consumer shall be required to accept the General Conditions of Sale and the Privacy Policy, which are an integral part of each contract of sale, by placing a flag in the appropriate boxes.

Failure to accept them shall result in the order being cancelled.

2.8 The sending of the order form constitutes an irrevocable proposal by the Consumer for a period of 10 days from its sending. After the order has been sent, it may no longer be modified and in order to purchase a different Product, the Consumer must send a new order form.

The contract of sale shall be considered finalized only with the acceptance of the order by the Seller, which shall take place once the entire purchase procedure has been correctly completed without any error messages being displayed. The acceptance of each order shall be communicated by e-mail to the Purchaser's e-mail address and shall contain the order number, the summary, the codes and the prices of the Products purchased.



2.9 Once the contract has been concluded, the Seller shall take charge of the purchase order for its execution, which shall be deemed to have occurred correctly with the delivery of the Product by the Seller to the forwarding agent appointed for the relative transport and delivery.



2.10 The Consumer may view the orders sent and their status by accessing his profile and consulting the relevant section of the Site.



2.11 The Seller reserves the right not to accept purchase orders that are incomplete, incorrect and/or do not comply with these General Conditions of Sale and not to execute contracts relating to Products for which (i) payment has not been successfully made, (ii) which are unavailable or (iii) for which there has been an error in the indication of the relative price. In such cases, the Seller shall inform the Consumer by e-mail within 10 days from the receipt of the order form of the non-acceptance and/or the impediment to the execution and the contract shall be deemed as never concluded or, if concluded, shall be deemed resolved, without the Consumer being able to claim anything towards the Seller. In this case the Seller shall provide to refund, with the same means of payment used by the Consumer, the amounts that may have already been paid for the Products purchased within the term of 14 (fourteen) days from the communication of termination and/or non-acceptance.

3. Characteristics of the Products

The essential characteristics of the Products present on the Website are reported in the relevant "product sheets". It is understood that the images and colours of the Products are for demonstration purposes only and may not be perfectly representative of their characteristics and quality, which may not coincide with those of the Products delivered, also due to the effect of the Internet browser and/or monitor used. The packaging of the Product delivered may contain different information with respect to that contained in the Website. The Consumer undertakes and expressly accepts to always analyse the label, warnings and instructions of the Product purchased before using it.



4. Payments



Payment must be made at the time the order form is sent, using one of the payment methods available on the Website at that time (e.g. credit card, debit card, etc.).

The method of payment for the Products and the related shipping and delivery costs shall be indicated on the order form and form an integral part of the sales contract.

In order to be able to offer you Klarna's payment methods, at checkout we may transfer your personal data to Klarna in the form of contact details and order details so that Klarna can assess your suitability for its payment methods and customise those payment methods. Any personal data transferred about you will be treated in line with Klarna's privacy policy.

5. Shipping and delivery of Products

Products ordered on the Website are shipped by courier from Monday to Friday.



Delivery times shown include working days only, Monday through Friday, excluding all holidays.

The delivery times indicated in the order form and/or in the confirmation email are merely indicative and never essential, whatever the form used to determine them. In no event, except in the case of malice or gross negligence on the part of the Seller, shall any delays, even if not due to force majeure, entitle the Consumer to withdraw from the contract or terminate the same, claim from the Seller the restitution of the price paid and/or compensation for any damages, direct or indirect. The shipment and delivery of the purchased Products shall be made at the address indicated in the relative order.



6. Right of Withdrawal

6.1 Without prejudice to the cases of exclusion set forth in paragraph 6.5 below, the Consumer has the right to withdraw from the contract entered into with the Seller, without any penalty and without having to specify the reason, within fourteen (14) days starting from the day of receipt of the Products purchased on the Website ("Right to Withdraw" or "Withdrawal").

The Right to Withdraw may concern all or only part of the Products purchased by the Consumer in his order.

6.2 In order to exercise the Right of Withdrawal, the Consumer must

send to the Seller, within 14 days from receipt of the Products, a specific communication by filling in the form that can be downloaded from the following link: https://www.bertoldoshop.it/pages/modulo-di-reso , or by registered letter with return receipt to be sent to the following address: Interjoh S.r.l. Unipersonale (P. IVA 04058230287 e C.F. 04058230287), Via Roma, 91, 35010 - Massanzago (PD) indicating the order number and the article code/s you intend to return;
Wait for the instructions from the Seller to proceed with the return of the Products, which will be communicated to the Consumer by e-mail, and follow them;
Book, by means of the instructions received by e-mail, the date and place for the withdrawal of the product
return the Products to the Seller by handing them over to the courier in charge of the shipment, according to the procedures and instructions received from the Seller, within 14 days from the receipt of the same instructions
return the Products intact, in their original packaging and complete with all their parts (including packaging and accessory documentation);
wait for the confirmation of the acceptance of the return by the Seller, who will refund the amount paid within 14 days from the date of receipt of the returned Products.

  6.3 The reimbursement of the amount paid for the price of the Product shall be made by re-crediting it using the same means of payment used by the Consumer. If there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the amount paid shall be made to the person who made the payment.



6.4 The costs of returning the purchased Products are at the expense of the Consumer and will be deducted from the amount due as a refund at a cost of € 7. The return of the Products takes place under the complete responsibility of the Consumer.



6.4 The costs for the return of the Products purchased are at the expense of the Consumer and in the case of the use of the courier appointed and paid for by the Seller, will be deducted from the amount due as reimbursement. The return of the Products takes place under the complete responsibility of the Consumer.



6.5 The Right of Withdrawal is excluded pursuant to art. 59 of Legislative Decree 21/2014 and subsequent amendments and integrations, for Products made to measure or clearly customised.

The Seller has the right not to accept the return of Products that have been altered in their essential and qualitative characteristics, that have been damaged, used, worn, washed, that are not returned in their original packaging and/or complete with all their parts.



6.6 If the procedures and terms for exercising the Right to Withdraw, as specified in this article 6, are not respected, the Consumer shall not be entitled to the reimbursement of the sums already paid to the Seller; however, he may obtain, at his own expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the Products, in addition to the amounts already paid for their purchase.



7. Privacy



7.1 The Seller shall process the Consumer's personal data in compliance with the regulations on privacy as specified in the "Privacy Policy" section of the Site to which reference is expressly made.



7.2 The Seller, as Data Controller, guarantees that the data provided by the Consumer shall be processed in compliance with the provisions of Legislative Decree No. 196/2003 and subsequent amendments and additions, European Regulation No. 679 of 2016 and any other applicable legislation on privacy. Without prejudice to the rights recognised by articles 15 et seq. of the European Regulation no. 679 of 2016, the personal data of the Consumer shall be processed in the manner and for the purposes indicated in the "Privacy Policy" section of the Site and for which the Consumer has expressly given his consent.



7.3 The Consumer may obtain information on the processing of his personal data, as well as any other information regarding the privacy policy, by accessing the "Privacy Policy" section of the Site or by contacting the following e-mail address directly: online@bertoldoshop.it

8. Errors and Limitations of Liability



The information relating to the Products is constantly updated. However, it is not possible to guarantee the complete absence of errors for which, therefore, the Seller cannot be held responsible, except in the event of fraud or gross negligence.

The Seller reserves the right to correct any errors, inaccuracies or omissions even after an order has been confirmed, or to modify or update the information at any time without prior notice, without prejudice to the rights of the Consumer under these General Conditions of Sale and applicable legislation.

With the exception of fraud or gross negligence, any right of the Consumer to compensation for damages or recognition of an indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or evasion, even partial, of an order.

The Seller also declines any responsibility for direct or indirect damages of any nature or in any form whatsoever, resulting from the use of the Site and/or the news, photos and information contained therein.



9. Complaints



Any complaints must be sent to the Seller by writing to the e-mail address online@bertoldoshop.it or by registered letter with return receipt to the following address:

Interjoh S.r.l. Unipersonale

Via Roma n. 91

35010 - Padua



10. Applicable Law



The contract of sale between the Consumer and the Seller and the General Conditions of Sale are governed by Italian law and, in particular, by the legislative decree of 6 September 2005 no. 206 (known as the Consumer Code), with specific reference to the regulations regarding distance contracts and by the legislative decree of 9 April 2003 no. 70 regarding electronic commerce.